Delivery and Operations Executive – Learning

This is a fully remote position, open to applicants in India.

📋 Description

• Facilitate the comprehensive administration of both public and private training initiatives.

• Organize training timelines, learner registrations, and logistical arrangements for sessions.

• Oversee communication with learners, including sending training invitations, reminders, and updates related to courses.

• Keep precise training records, schedules, and operational data within Salesforce.

• Create and sustain operational reports, dashboards, and necessary documentation.

• Assist in coordinating instructor schedules, training logistics, and classroom needs.

• Publish and uphold course schedules and information on certification and partner portals.

• Aid in the upkeep of course catalogues, training materials, and associated documentation.

• Help manage trainer credentials, certification records, and accreditation necessities.

• Support the administration of channel partners, which includes onboarding, quotations, and operational requests.

• Collaborate with internal stakeholders to ensure the effective execution of training programs.

• Maintain standard operating procedures, process documentation, and knowledge bases.

• Identify chances to enhance operational efficiency and contribute to process improvement initiatives.

• Execute other learning operations and administrative duties as assigned by the Learning & Coaching leadership team.

⛳️ Requirements

• A Bachelor's degree in Business Administration, Management, Education, or a related field.

• 3-6 years of pertinent experience in learning administration, training operations, program coordination, education operations, or a similar position.

• Previous experience in supporting professional training, certification programs, corporate learning, or customer-facing training operations is preferred.

• Familiarity with CRM, LMS, or other learning/operations platforms; practical experience with Salesforce is advantageous.

• Exceptional organizational and coordination abilities, capable of managing multiple training programs, schedules, stakeholders, and deadlines concurrently.

• Outstanding written and verbal communication skills, with the capacity to engage professionally with learners, instructors, customers, partners, and internal stakeholders.

• Keen attention to detail and proven capability to maintain precise operational records, reports, and documentation.

• Ability to work autonomously, take ownership of assigned tasks, and proactively follow up to ensure timely completion.

• Capacity to function effectively in a global, fast-paced setting and collaborate across diverse teams and time zones.

🏝️ Benefits

• Comprehensive health and wellness benefits.

• Opportunities for professional development and career advancement.

• Flexible work arrangements to support work-life balance.

• Collaborative and supportive team environment.