Debt Management Account

This is a fully remote position, open to applicants in Maryland.

📋 Description

• Handle incoming calls from cardholders and external partners.

• Deliver precise information and outstanding service.

• Attend to customer concerns and resolve issues promptly and courteously.

• Accurately input settlement agreements into internal systems while adhering to company policies and regulatory standards.

• Prepare and manage related documentation utilizing Microsoft Excel and Word.

• Process incoming files, ensuring appropriate handling and documentation.

• Monitor and address inquiries in a shared email inbox.

• Conduct accurate data entry.

• Keep detailed and organized records of customer interactions and transactions.

• Work collaboratively with internal departments to address customer inquiries.

• Meet or surpass performance metrics related to call quality, response time, and customer satisfaction.

⛳️ Requirements

• Demonstrated experience in a customer service or call center setting.

• High school diploma or equivalent qualification.

• Strong proficiency in Microsoft Office, particularly Excel and Word.

• Strong customer service focus with an emphasis on providing high-quality support.

• Proficient in identifying, resolving, and escalating complex issues effectively.

• Excellent verbal and written communication abilities.

• Background in financial services or collections is highly preferred.

• Proven experience in a call center environment, managing high volumes of inbound and outbound interactions, troubleshooting customer concerns, and maintaining performance metrics.

• Typically three to five years of clerical and customer service experience.

• Comprehensive knowledge of products, services, terminology, procedures, and systems relevant to the assigned area.

• Ability to juggle multiple projects and deadlines simultaneously while delivering high-level customer service.

• Proficient computer navigation skills using various software applications, including Microsoft Office tools.

• Ability to adhere to U.S. Bank policies and procedures, including the Code of Ethics and Business Conduct, as well as workplace conduct and safety policies.

🏝️ Benefits

• Healthcare (medical, dental, vision).

• Basic term and optional term life insurance.

• Short-term and long-term disability coverage.

• Pregnancy disability and parental leave.

• 401(k) plan and employer-funded retirement benefits.

• Paid vacation (ranging from two to five weeks, depending on salary grade and tenure).

• Up to 11 paid holiday opportunities.

• Adoption assistance.

• Sick and Safe Leave accrual of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise stipulated by law.

• Incentive and recognition programs.

• Equity stock purchase options.

• Disability accommodations available during the application or hiring process.