Debt Collector

This is a fully remote position, open to applicants in Thailand.

📋 Description

• Oversee a designated portfolio of domestic and international commercial debt collection cases for Thailand.

• Reach out to business debtors to understand the reasons for non-payment, clarify any commercial disputes, negotiate payment plans, and follow up on commitments.

• Analyze commercial documents, cases, and financial information to evaluate recovery potential and determine recovery strategies.

• Maintain professional communication with clients and provide timely updates on case progress, prospects, actions, and outcomes.

• Coordinate cases with lawyers, external collection partners, foreign Coface entities, and other service providers.

• Elevate amicable collection cases for legal or alternative recovery actions when necessary and prepare supporting documentation.

• Accurately record actions, correspondence, commitments, costs, and recoveries in Debt Collection systems.

• Assist with invoicing, fee calculations, remittance, and reconciliation processes.

• Address complaints, commercial disputes, and sensitive debtor interactions; escalate unresolved disputes and associated risks.

• Generate case status and collection performance reports for management review.

• Collaborate with departments including Sales, Account Management, Legal, Finance, Claims, and international Debt Collection teams.

• Adhere to applicable laws, regulations, data protection requirements, internal policies, and Coface standards.

⛳️ Requirements

• A minimum of 2–4 years of relevant experience in commercial debt collection (B2B), business receivables recovery, or related fields such as credit control, claims, or legal recovery.

• Proven experience in collecting overdue commercial debts.

• Capability to negotiate payments and handle challenging or sensitive conversations in a professional manner.

• Familiarity with commercial contracts, invoices, statements of account, delivery or acceptance evidence, and basic financial information.

• Understanding of legal processes associated with commercial debt recovery.

• Ability to manage a portfolio systematically, prioritize cases effectively, meet deadlines, and work independently within established procedures and delegated authority.

• Excellent written and verbal communication skills.

• Strong judgment, persistence, attention to detail, and a results-driven mindset.

• Fluent in Thai and proficient in written and spoken English.

• Proficient in Microsoft Office applications, particularly Outlook, Word, and Excel.

• Capability to maintain accurate records within collection systems.

• A Bachelor's degree or diploma in Business, Finance, Accounting, Law, or a related field is preferred, or equivalent relevant professional experience.

🏝️ Benefits

• Hybrid working model after the initial month.

• Central and modern office space.

• Annual training budget for professional development.

• Access to a languages platform.

• E-learning platform for continuous learning.

• Tailored development program for career growth.

• Local and international career opportunities within a large global organization.