Dealer Relations Manager

This is a fully remote position, open to applicants in Pennsylvania.

📋 Description

• Establish and nurture high-level relationships across the entire dealership.

• Gain insight into dealer partners' objectives, challenges, market dynamics, competitors, and trends within the automotive industry.

• Deliver exceptional customer service through coaching, training, and consultation.

• Travel as necessary within the designated territory.

• Strategically execute software platform processes in collaboration with executive management, floor management, and various dealership departments.

• Oversee daily dealer relationships, promoting product adoption and consistent usage.

• Implement launch planning and manage the execution of product implementation.

• Provide initial and ongoing dealer training through regular monthly performance assessments.

• Act as the primary contact for dealership-related issues and follow up on escalated matters.

• Introduce product best practices within client organizations and assist regional team members.

• Communicate and facilitate the implementation of product updates, new features, and releases.

• Cover a specified geographical area as part of a broader team reporting to a Director of Dealer Relations.

• Maintain a portfolio of 20+ accounts.

⛳️ Requirements

• Bachelor's degree in Business, Management, Marketing, or a related discipline.

• 3-5 years of professional experience in sales, marketing, or customer service within a luxury automotive retail setting.

• Extensive experience with CRM tools and a comfort level with technology.

• Strong verbal and written communication abilities.

• Sound business and financial understanding.

• Capability to build rapport and cultivate meaningful relationships with clients.

• Proficient negotiation skills.

• Ability to solicit feedback, ask clarifying questions, and resolve conflicts in a non-confrontational manner.

• Capacity to work both independently and collaboratively within a larger team.

• Skill to schedule and prioritize tasks effectively.

• This position requires 80%-100% travel within the region and nationally as needed.

• Candidates should be local to the Philadelphia Market.

🏝️ Benefits

• Annual incentive plan.

• Mobility Global benefits.

• Equal employment opportunity.

• Reasonable accommodations for qualified individuals with disabilities.