Dealer Relations Manager

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Cultivate strong relationships across dealership networks.

• Gain insights into dealer partners' objectives, challenges, market dynamics, competitors, and automotive industry trends.

• Deliver exceptional customer service through mentorship, training, and advisory support.

• Acquire a thorough understanding of the company's software platform, its services, and technical capabilities.

• Strategically implement processes and guide executive management, floor management, and other dealership departments on optimal product utilization.

• Oversee daily dealer relationships while promoting product adoption and continuous usage.

• Execute launch strategies and manage product rollout effectively.

• Provide initial and ongoing dealer training through regular monthly performance evaluations.

• Act as the primary contact for dealership-related issues and follow up on escalated matters.

• Introduce product best practices into client organizations and offer support to regional team members.

• Communicate and implement product updates, new features, and releases promptly.

• Cover a designated geographical area as part of a larger team, reporting to the Director of Dealer Relations.

• Maintain over 20 accounts.

⛳️ Requirements

• Bachelor’s degree in Business, Management, Marketing, or a related discipline.

• 3-5 years of professional experience in sales, marketing, or customer service within a luxury automotive retail environment.

• Extensive experience with CRM tools and comfort with technology.

• Familiarity with the daily operations of automotive dealerships.

• Willingness to travel as necessary within the assigned territory.

• Capability to navigate ambiguity and think on your feet.

• Excellent oral and written communication abilities.

• Strong business and financial understanding.

• Proficient at building rapport and nurturing significant client relationships.

• Effective negotiation skills.

• Competence in soliciting feedback, asking clarifying questions, and resolving conflicts amicably.

• Ability to work autonomously as well as collaboratively within a larger team.

• Skillful in scheduling and prioritizing tasks.

• Capability to evaluate performance and adjust work methods to achieve improved outcomes.

• Willingness to travel 25% within the region and nationally as required.

• Valid driver’s license without restrictions.

🏝️ Benefits

• Annual incentive program.

• Comprehensive health and wellness benefits for employees and eligible dependents.

• Retirement savings plans, including company matching contributions where applicable.

• Competitive compensation package.

• Reasonable accommodations during the hiring process and throughout employment for qualified individuals with disabilities.