Dealer Relations Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Establish and maintain high-level relationships across the dealership.

• Gain insights into dealer partners’ objectives, challenges, markets, competitors, and automotive industry trends.

• Deliver customer service through coaching, training, and consultation.

• Utilize software platform and service expertise to implement processes and ensure proper dealership usage.

• Oversee daily dealer relationships while promoting product adoption and sustained usage.

• Plan and execute product launches and manage implementation efforts.

• Provide initial and ongoing training to dealers, including regular monthly performance evaluations.

• Act as the primary contact for dealership concerns and follow up on escalated issues.

• Introduce product best practices within client organizations and uphold the company’s value proposition.

• Communicate and implement product updates, new features, and releases within accounts.

• Cover a designated geographical area as part of a larger team reporting to a Director of Dealer Relations.

• Maintain a portfolio of 20+ accounts.

⛳️ Requirements

• Bachelor’s degree in Business, Management, Marketing, or a related discipline.

• 3-5 years of professional experience in sales, marketing, or customer service within a luxury automotive retail environment.

• Extensive experience with CRM tools and proficiency with technology.

• Willingness to travel as necessary within the designated territory.

• Ability to think on your feet and navigate ambiguity effectively.

• Excellent oral and written communication skills.

• Strong business and financial understanding.

• Capability to build rapport and foster meaningful client relationships.

• Proficient negotiation abilities.

• Skill in soliciting feedback, asking clarifying questions, and resolving issues non-confrontationally.

• Ability to work independently as well as part of a larger team.

• Competence in scheduling and prioritizing tasks.

• Capacity to evaluate performance and adapt work for improved results.

• Willingness to travel 25% within the region and nationally as required.

• Valid unrestricted driver’s license is mandatory.

🏝️ Benefits

• Variable compensation structure.

• Annual incentive plan.

• Additional Mobility Global benefits.