Dealer Relations Manager

This is a fully remote position, open to applicants in Illinois.

📋 Description

• Establish and nurture high-level relationships across the entire dealership.

• Gain insight into dealer partners’ objectives, challenges, market dynamics, competitors, and trends in the automotive industry.

• Deliver exceptional customer service through coaching, training, and consultation.

• Implement processes and collaborate with executive management, floor management, and dealership departments regarding optimal software utilization.

• Oversee daily dealer relationships.

• Promote the adoption and continuous use of the company's product within dealerships.

• Plan and execute product launches, managing implementation effectively.

• Provide initial and ongoing training to dealers and the regional team during regular monthly performance visits.

• Act as the primary point of contact for dealership concerns and follow up on any escalated issues.

• Introduce product best practices into client organizations and support the company’s value proposition.

• Communicate and implement product updates, new features, and releases promptly.

• Cover a designated geographical area as part of a larger team, reporting to a Director of Dealer Relations.

• Manage and retain over 20 accounts.

⛳️ Requirements

• Reside within the Chicago market.

• Possess practical experience and a thorough understanding of daily operations in an automotive dealership.

• Willingness to travel as necessary within the specified territory.

• Comprehensive knowledge of software platform functionality, associated services, and technical aspects.

• Hold a Bachelor’s degree in Business, Management, Marketing, or a related field.

• Have 3–5 years of professional experience in sales, marketing, or customer service within a luxury automotive retail context.

• Significant experience with CRM tools and a comfort level with technology.

• Quick thinking and the ability to manage ambiguity effectively.

• Excellent oral and written communication skills.

• Strong business and financial acumen.

• Proven ability to establish rapport and foster meaningful client relationships.

• Effective negotiation capabilities.

• Proficient in soliciting feedback, asking clarifying questions, and resolving issues in a non-confrontational manner.

• Ability to work autonomously as well as part of a larger team.

• Skilled in scheduling and prioritizing tasks.

• Capacity to evaluate performance and adjust work strategies to achieve improved results.

• Willingness to travel 80%–100% within the region and nationally as required.

🏝️ Benefits

• Equal employment opportunity irrespective of protected characteristics.

• Reasonable accommodations available for qualified individuals with disabilities.