Dealer Relations Manager

This is a fully remote position, open to applicants in Florida.

📋 Description

• Establish and nurture high-level relationships across dealerships

• Gain insight into dealer partners’ objectives, challenges, market dynamics, competitors, and trends in the automotive industry

• Deliver exceptional customer service through coaching, training, and consultation

• Utilize knowledge of automotive dealership operations

• Travel as required within the specified territory

• Comprehend the functionalities of the software platform and associated services

• Implement processes and advise dealership executive management, floor management, and other departments on effective product usage

• Oversee daily dealer relationships and advocate for product adoption and continuous usage

• Plan and execute product launches and manage implementation

• Provide initial and ongoing training to dealers and regional teams through regular monthly performance visits

• Act as the primary contact for dealership issues and follow up on escalated matters

• Share product best practices with client organizations and regional colleagues

• Communicate and implement updates, features, and changes to products promptly

• Cover a specific geographical area as part of a larger team reporting to the Director of Dealer Relations

• Maintain over 20 accounts

⛳️ Requirements

• Preferred location - South Florida

• Bachelor’s degree in Business, Management, Marketing, or a related discipline

• 3-5 years of professional experience in sales, marketing, or customer service within a luxury automotive retail setting

• Extensive experience with CRM tools and a strong comfort level with technology

• Ability to think on your feet and navigate ambiguity effectively

• Excellent oral and written communication skills

• Strong business and financial acumen

• Capacity to build rapport and cultivate meaningful client relationships

• Proficient negotiation skills

• Capability to solicit feedback, ask clarifying questions, and resolve issues in a non-confrontational manner

• Ability to work independently as well as collaboratively within a larger team

• Skill in scheduling and prioritizing tasks

• Competence in assessing performance and adjusting work to achieve improved outcomes

• Willingness to travel 25% within the region and nationally as required

• Valid driver’s license with no restrictions is mandatory

🏝️ Benefits

• Competitive compensation package, including base salary and incentive opportunities where applicable

• Comprehensive health and wellness benefits for employees and eligible dependents

• Retirement savings programs, including company matching contributions where available

• Annual incentive plan

• Reasonable accommodations throughout the hiring process and employment for qualified individuals with disabilities