Deal Desk Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee order processing and deal desk functions within the North America region

• Collaborate with Sales representatives and leadership to design intricate, non-standard enterprise agreements

• Evaluate and authorize sales agreements in line with approval matrices, discount policies, and revenue recognition standards

• Manage and ensure the accuracy and timely fulfillment of sales orders

• Uphold tax compliance documentation requirements for the United States, Canada, and Mexico

• Work with Finance and Provisioning on billing configurations, multi-currency management, and software provisioning

• Partner with Legal using Streamline AI for contract evaluations, routing, redlining, and approvals

• Organize and submit RFPs and Vendor Risk Assessments for enterprise clients in North America

• Educate and assist Sales on order management, legal procedures, approval limits, and deal desk operations

• Maintain CRM records of sales orders and ensure data integrity

• Identify and rectify quote-to-cash bottlenecks while implementing process enhancements

• Address and resolve issues related to sales orders and deal approvals

• Act as a liaison between Sales, Global Finance, Legal, and Product teams to eliminate deal obstacles

• Report directly to the Director of Global Deal Desk in the United States

⛳️ Requirements

• Bachelor’s degree in Business, Marketing, or a related discipline

• 3 to 5 years of experience in Deal Desk, Revenue Operations, or Order Management positions

• Proficient in CRM platforms (such as Salesforce), Quote-to-Cash processes, and pertinent sales and AI tools

• Strong analytical abilities and meticulous attention to detail

• Exceptional communication and interpersonal skills

• Capability to thrive in a fast-paced environment and juggle multiple responsibilities simultaneously

• Minimum 25Mbps consumer-grade broadband connection required

• Legal authorization to work in the United States is needed as per the application form

🏝️ Benefits

• Equity package in the form of stock options for all full-time positions

• Health, vision, and dental insurance for you and your family

• Flexible vacation policy

• Generous parental leave

• Opportunities for career development

• An inclusive, collaborative, and innovative work environment

• Remote and hybrid work arrangements based on role and location