Deal Desk Manager

This is a fully remote position, open to applicants in United Kingdom.

📋 Description

• Assist sales teams throughout the deal lifecycle, including the creation of quotes, handling approvals, routing contracts, and booking orders.

• Ensure compliance of deals with internal policies, pricing standards, and legal obligations.

• Oversee the deal desk queue and act as the main point of contact for deal-related inquiries across EMEA and APAC regions.

• Serve as the subject matter expert on order management tools such as Salesforce, DocuSign, and Ironclad, including administration and training for end-users.

• Review finalized contracts for accuracy and compliance, making sure that all necessary information for order submission and revenue recognition is properly documented.

• Collaborate with Legal and Finance to maintain and enhance templates and workflows for quotes, contracts, and order forms.

• Manage non-standard deal-related requests between the Deal Desk, Finance, and Legal teams.

• Work alongside RevOps to automate and scale the processes of quoting and contracting.

• Create and provide onboarding and ongoing training for Sales and Customer Success teams.

• Develop and maintain documentation regarding quoting and contracting procedures.

• Identify friction points in the quote-to-close process and suggest solutions to enhance deal velocity.

• Collaborate cross-functionally on strategies related to contracts and pricing.

⛳️ Requirements

• Over 8 years of experience in Deal Desk, Revenue Operations, Sales Operations, or a similar position within a B2B SaaS environment.

• Strong grasp of SaaS pricing models, sales motions (including New Business, Renewals, and Expansions), and order-to-cash workflows.

• Practical experience with CRM and CPQ systems (Salesforce is highly preferred); familiarity with DocuSign, Ironclad, Dealhub, or similar tools is advantageous.

• Detail-oriented with robust organizational and analytical capabilities.

• Exceptional communication skills with the ability to collaborate effectively across Sales, Legal, Finance, and Operations teams.

• Comfortable in a fast-paced, high-growth, global environment with changing processes.

• Self-motivated with a keen interest in enhancing systems and facilitating team efficiency.

• Experience in scaling deal desk functions within a startup or high-growth setting is preferred.

• Understanding of international deal structures and multi-currency quoting is preferred.

• Familiarity with hardware infrastructure sales and procurement through OEMs is preferred.

• Working knowledge of software license agreements, MSA/SOW documents, and SaaS compliance terms is preferred.

🏝️ Benefits

• Competitive salary with performance-based incentives.

• Comprehensive health, dental, and vision insurance.

• Opportunities for professional development and career advancement.

• Flexible working hours and remote work options.

• A dynamic and collaborative work environment.