Deal Desk Manager

This is a fully remote position, open to applicants in Netherlands.

📋 Description

• Assist sales teams throughout the deal lifecycle, which includes creating quotes, obtaining approvals, routing contracts, and booking orders.

• Ensure that deals adhere to internal policies, pricing standards, and legal regulations.

• Oversee the deal desk queue and act as the main point of contact for deal-related inquiries in the EMEA and APAC regions.

• Serve as a subject matter expert on order management tools like Salesforce, DocuSign, and Ironclad, providing support for administration and end-user training.

• Examine executed contracts for precision and compliance, ensuring that all necessary information for order submission and revenue recognition is accurately recorded.

• Collaborate with Legal and Finance departments to enhance and maintain templates and workflows for quotes, contracts, and order forms.

• Manage non-standard deal-related requests between the Deal Desk, Finance, and Legal teams.

• Work with RevOps to automate and scale the quoting and contracting processes.

• Create and conduct onboarding and ongoing training sessions for Sales and Customer Success regarding deal desk tools and best practices.

• Generate and update documentation for quoting and contracting procedures.

• Identify friction points in the quote-to-close process and suggest improvements to enhance deal velocity.

• Collaborate with various departments on contract and pricing strategies.

⛳️ Requirements

• Over 8 years of experience in Deal Desk, Revenue Operations, Sales Operations, or a comparable role within a B2B SaaS setting.

• Comprehensive understanding of SaaS pricing models, sales methodologies (including New Business, Renewals, and Expansions), and order-to-cash processes.

• Practical experience with CRM and CPQ systems, with Salesforce being strongly preferred; familiarity with DocuSign, Ironclad, Dealhub, or similar platforms is advantageous.

• Detail-oriented with robust organizational and analytical capabilities.

• Excellent communication skills and the ability to collaborate effectively across Sales, Legal, Finance, and Operations teams.

• Comfortable in a fast-paced, high-growth global setting with shifting processes.

• Self-motivated individual with a commitment to enhancing systems and aiding teams in improving their efficiency.

• Preferred: experience in scaling deal desk operations in a startup or rapidly growing environment.

• Preferred: knowledge of international deal structures and multi-currency quoting.

• Preferred: familiarity with hardware infrastructure sales and procurement through OEMs.

• Preferred: understanding of software license agreements, MSA/SOW documents, and SaaS compliance terms.

🏝️ Benefits

• Comprehensive health, dental, and vision insurance.

• Competitive salary and performance-based bonuses.

• Opportunities for professional development and career advancement.

• Flexible work hours and remote work options.

• Engaging company culture with team-building activities and events.