Deal Desk Manager

This is a fully remote position, open to applicants in Ireland.

📋 Description

• Assist sales teams throughout the deal lifecycle, which includes creating quotes, securing approvals, routing contracts, and booking orders.

• Ensure adherence to internal policies, pricing guidelines, and legal requirements for all deals.

• Oversee the deal desk queue and act as the main point of contact for deal-related inquiries across the EMEA and APAC regions.

• Serve as a subject matter expert on order management tools, including Salesforce, DocuSign, and Ironclad, providing both administration and training for end-users.

• Review executed contracts to verify their accuracy and compliance; ensure that all information necessary for order submission and revenue recognition is accurately documented.

• Collaborate with Legal and Finance teams to maintain and refine templates and workflows for quotes, contracts, and order forms.

• Facilitate requests related to non-standard deals among the Deal Desk, Finance, and Legal teams.

• Work alongside RevOps to automate and enhance the quoting and contracting processes.

• Design and provide onboarding as well as continuous training for Sales and Customer Success teams.

• Create and sustain documentation detailing quoting and contracting procedures.

• Identify obstacles in the quote-to-close process and propose solutions to improve deal velocity.

• Collaborate with cross-functional teams on strategies related to contracts and pricing.

⛳️ Requirements

• Minimum of 8 years of experience in Deal Desk, Revenue Operations, Sales Operations, or a similar role within a B2B SaaS context.

• Strong understanding of SaaS pricing models, sales motions (including New Business, Renewals, and Expansions), and order-to-cash workflows.

• Practical experience with CRM and CPQ systems, with a strong preference for Salesforce; familiarity with DocuSign, Ironclad, Dealhub, or similar tools is a plus.

• Detail-oriented with robust organizational and analytical abilities.

• Exceptional communication skills and the capability to work collaboratively across Sales, Legal, Finance, and Operations teams.

• Comfortable operating in a fast-paced, high-growth global environment with changing processes.

• Self-motivated individual with a passion for enhancing systems and assisting teams in working more effectively.

• Preferred: Experience in scaling deal desk functions within a startup or rapidly growing environment.

• Preferred: Familiarity with international deal structures and multi-currency quoting.

• Preferred: Understanding of hardware infrastructure sales and procurement through OEMs.

• Preferred: Knowledge of software license agreements, MSA/SOW documents, and SaaS compliance terms.

🏝️ Benefits

• Competitive salary and performance-based bonuses.

• Comprehensive health, dental, and vision insurance plans.

• Opportunities for professional development and career advancement.

• Flexible work hours and remote work options.

• A dynamic and inclusive company culture.