Cyber Business Operations Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Continuously enhance the operational model and rhythm for the Office of the CISO, which includes planning cadences, prioritization frameworks, governance structures, and communication mechanisms.

• Prepare the CISO for meetings at the Office of the CIO level by organizing and facilitating internal CISO meetings.

• Identify operational challenges and implement scalable solutions.

• Act as the main operational liaison for the Office of the CIO.

• Oversee deliverables, deadlines, and reporting obligations between the CISO organization and the Office of the CIO.

• Represent the Office of the CISO in senior leadership forums when the Director is not available.

• Assist in budget tracking, headcount planning, AOP inputs, forecasting, actuals reconciliation, and vendor spend management.

• Own the complete reporting lifecycle for the CISO organization, which includes OKRs, KPIs, KRIs, project and program status, and health indicators.

• Generate and maintain weekly status updates tailored for executive and operational audiences.

• Establish and enforce reporting standards throughout the program management team.

• Cultivate relationships within the CISO Senior Leadership Team and the Office of the CIO.

• Develop executive-level narratives, agendas, and content for the Monthly Operating Review, Board of Directors presentations, and CISO Senior Leadership Team meetings.

• Facilitate stakeholder alignment and drive decision-making without formal authority.

• Manage and govern the operational toolset of the Office of the CISO, which includes WorkBoard, Asana, Jira, and ServiceNow.

• Utilize AI tools to enhance office operations and assist the broader team in creating AI-enabled workflows.

• Stay informed about enterprise AI capabilities and suggest workflow enhancements.

• Oversee the operational management of the Crowd for Crowd program.

• Handle stakeholder communications, status tracking, milestone reporting, and cadence management.

• Serve as the reporting hub for project managers involved in Crowd for Crowd product adoption initiatives.

• Aggregate status updates, surface risks, and maintain visibility for leadership across workstreams.

• Collaborate with product, sales, and event stakeholders to fulfill customer-facing commitments.

⛳️ Requirements

• 10+ years of experience in program management, business operations, or a related field.

• Proven track record of building and refining processes in a fast-paced technology or cybersecurity environment.

• Ability to work independently at the senior leadership level, provide recommendations, drive decisions, and represent a team without a manager present.

• Experience in crafting executive-level content and narratives for Office of the CIO, ELT, and Board-level audiences.

• Strong practical knowledge of WorkBoard, Asana, Jira, and ServiceNow.

• Proven ability to drive tool adoption and ensure data integrity across a team.

• Demonstrated experience using AI technologies to enhance decision-making, streamline workflows and processes, boost efficiency, and achieve business outcomes.

• Outstanding written and verbal communication skills.

• Experience in supporting budget management, headcount planning, and annual operating plan processes.

• Solid judgment, strong attention to detail, and a commitment to continuous improvement.

• Ability to quickly gain proficiency in cybersecurity concepts and organizational priorities.

• Experience in the cybersecurity industry is preferred.

• Familiarity with Agile methodologies is a plus.

• Working knowledge of cybersecurity is an advantage.

• Willingness to travel approximately four times a year for offsite meetings, conferences, and customer-facing engagements.

🏝️ Benefits

• Competitive compensation and equity awards.

• Extensive physical and mental wellness programs.

• Generous vacation and holiday policies for relaxation and recharge.

• Paid parental and adoption leave.

• Professional development opportunities available to all employees, regardless of level or role.

• Employee Networks, local neighborhood groups, and volunteer opportunities to foster connections.

• Dynamic office culture featuring world-class amenities.

• Performance bonuses.

• Equity grants.

• Comprehensive health insurance.

• 401k plan.

• Paid time off.