CXone Developer

This is a fully remote position, open to applicants in Michigan.

📋 Description

• Engage in discovery sessions and gather requirements effectively.

• Convert business requirements into technical specifications and solution blueprints.

• Design, create, test, and implement NICE CXone IVR flows.

• Develop and sustain NICE CXone Studio scripts.

• Assist in transitioning from on-premise systems to CCaaS solutions.

• Create call flows and facilitate backend REST API integrations.

• Set up and manage skills-based routing.

• Diagnose and resolve scripting, integration, and system challenges.

• Produce technical documentation and implementation strategies.

• Aid in SIT, UAT, deployment, and post-production processes.

• Collaborate with architecture and technical teams on integration efforts.

• Offer technical expertise as a NICE CXone Subject Matter Expert (SME).

⛳️ Requirements

• Extensive experience with NICE InContact / NICE CXone.

• Practical experience with NICE CXone Studio and IVR scripting.

• Proficient in RESTful Web Services / APIs.

• Background in developing and implementing IVR flows and call flows.

• Familiarity with Contact Center dashboards and reporting tools.

• Experience in Skills-Based Routing.

• Preference for candidates with Cisco to CCaaS migration experience.

• Strong troubleshooting and analytical problem-solving capabilities.

• Excellent communication skills and stakeholder management abilities.

• Strong organizational skills and adept at conflict resolution.

• Candidates must reside in the Eastern Time Zone.