CX Named Account Manager

This is a fully remote position, open to applicants in China.

📋 Description

• Take ownership of the narrative for customers and prospects to enhance sales outcomes through channel partners.

• Safeguard the core voice and hardware operations while venturing into Infinity, Nexus AI, Cloud, and Orchestration domains.

• Serve as the main business consultant for C-suite executives.

• Facilitate discussions centered on TCO, ROI, and commercial justification for intricate migrations.

• Formulate transition strategies and modernization roadmaps for outdated environments.

• Advocate for autonomous Agentic AI solutions tailored for complex workflows.

• Advise clients on integrating cloud technologies and digital channels into their existing voice infrastructure.

• Spearhead business discovery for large-scale CCaaS solutions across both voice and digital channels.

• Collaborate with engineering for product demonstrations and proof-of-concept initiatives.

• Highlight integrations with CRM, WFO, ERP, and core banking systems.

• Stay informed about the CCaaS competitive landscape and effectively articulate Avaya’s unique advantages.

⛳️ Requirements

• At least 5 years of proven success in CCaaS/CX/UCaaS sales.

• Strong preference for experience in sales through channel partners.

• Demonstrated expertise in managing complex legacy-to-cloud migrations and “Innovation without Disruption” strategies.

• Outstanding communication, presentation, and whiteboarding abilities.

• Capability to lead strategic, value-driven discussions with C-level executives.

• Proven track record of meeting and surpassing sales targets while growing global accounts.

• Willingness to travel as necessary to fulfill sales objectives.

• Proficient in written and spoken Chinese, Korean, and English.

• Bachelor’s degree or equivalent experience is required.

• A Master’s degree is preferred.

🏝️ Benefits

• Equal Opportunity employer.

• Support for employee growth and contributions.

• Virtual home office arrangement.