CX Associate – Dutch

This is a fully remote position, open to applicants in Portugal.

📋 Description

• Collaborate with the Magic CX team to provide an exceptional experience for Dutch-speaking customers.

• Deliver exemplary customer support under the close supervision of the Magic CX Lead.

• Respond to client inquiries via phone and email.

• Resolve order issues and product questions through the customer interface platform, Facebook, and email.

• Monitor shipments and manage backend shipping queries.

• Perform general research tasks.

• Update client addresses and information.

• Act as a liaison between customers and the clinical team.

• Have the potential to advance towards future CX Leadership roles within Magic.

⛳️ Requirements

• Proficiency in both Dutch and English, with the ability to communicate key points clearly.

• Willingness to work weekends or have flexible hours.

• Must be legally residing and working in Portugal.

• This role involves handling EU data and cannot be performed outside the EU.

• Highly organized and capable of managing multiple projects simultaneously.

• Skilled at navigating internal workflows and customer interactions without overlooking details.

• Able to maintain composure in uncertain and rapidly evolving situations.

• Resourceful and quick to acquire new knowledge.

• Capable of independently learning necessary skills from the ground up.

🏝️ Benefits

• Fully remote work environment.

• Direct hands-on support.

• Opportunities for training and development.