Customs Operations Specialist

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Compile comprehensive document packages and supply necessary details to customs brokers for export declarations.

• Examine commercial information, such as declared values, country of origin, Incoterms, and product descriptions.

• Confirm the accuracy of export documentation and customs entries to ensure compliance with EU customs regulations.

• Prepare replies and supporting materials for inquiries from customs authorities.

• Manage interactions with customs brokers, transportation companies, and customs authorities.

• Investigate and resolve inconsistencies in export declarations and related documents.

• Coordinate with stakeholders during customs audits and reviews.

• Accurately and promptly handle urgent and non-standard customs cases.

• Evaluate product eligibility under preferential trade agreements.

• Manage Supplier’s Declarations and gather information for EUR.1 certificates.

• Assist with T2 procedures and mandatory invoice declarations for San Marino.

• Oversee customs procedures for warranty replacements, claim returns, repair shipments, and re-imports.

• Coordinate duty-free re-import processes and other special customs arrangements.

• Develop case-specific solutions adhering to EU and local customs regulations, including the BAP system where applicable.

• Identify and confirm HS codes for technical and manufacturing products.

• Coordinate special export processes and resolve documentation issues during month-end closing.

• Collaborate with warehouse, logistics, finance, and internal teams to ensure timely processing of shipments.

• Provide export guidance and perform pre-shipment documentation checks.

• Enhance customs and export workflows.

• Work with IT and operations teams on ERP enhancements and process automation.

• Support robust and scalable customs compliance processes.

⛳️ Requirements

• 3–5+ years of professional experience as a Customs Specialist, Customs Brokerage Manager, Export Compliance Specialist, or similar customs operations role.

• Strong practical understanding of EU export customs procedures, rules of origin, and preferential trade agreements.

• Hands-on experience with EUR.1 certificates, Supplier’s Declarations, T2 procedures, and export documentation.

• Experience in determining and verifying HS codes, ideally for technical or manufacturing products.

• Experience in direct communication with customs authorities and managing third-party customs brokers.

• Experience handling non-standard shipments, including returns, warranty replacements, repairs, and re-import processes.

• Familiarity with ERP systems and customs software or system integrations.

• Strong attention to detail in reviewing complex commercial and customs documentation.

• Demonstrated ownership and problem-solving abilities to independently handle intricate cases.

• Excellent communication and cross-functional collaboration skills.

• Ability to perform effectively under tight deadlines, especially during month-end closing.

• A process-oriented mindset with an interest in continuous improvement and automation.

• Proficiency in English at B2/C1 level.

• Current residency and work authorization within the European Union.

• Proficiency in additional European languages would be advantageous.

🏝️ Benefits

• The chance to work fully remotely.

• A corporate laptop along with the necessary tools and systems for efficient remote work.

• Collaboration with colleagues from various countries and functions within an English-speaking global team.

• Autonomy to manage complex customs cases and directly impact European export operations.

• Opportunities to enhance expertise in EU customs compliance, international logistics, ERP systems, and process automation.

• Close collaboration with logistics, warehouse, finance, technical, operations, and IT teams.

• The ability to shape customs workflows, contribute to ERP enhancements, and implement scalable automation solutions.

• A collaborative environment that values initiative, practical ideas, rapid decision-making, and individual contributions.

• Access to knowledge-sharing activities, professional development resources, and corporate language courses.

• A clear onboarding process covering customs procedures, internal systems, tools, and cross-functional workflows.