Customer Transformation Specialist

This is a fully remote position, open to applicants anywhere in the world.

📋 Description

• Gain insights into customer operations, including purchasing, sales, inventory, and operational challenges.

• Assist customers in achieving greater value by recommending actionable behavior modifications.

• Conduct discovery sessions to identify actual constraints and trade-offs.

• Provide customers with transparent advice regarding Koronet's features, alternative solutions, and current limitations.

• Consider objections as valuable feedback from customers.

• Foster adoption through testing, consistent follow-up, and clear evidence of advancement.

• Relay field insights to Product, Support, Marketing, and Sales teams for enhanced product and strategy development.

• Focus on measurable customer value in collaboration with Customer Success and Implementation teams.

• Supply Product and Support teams with evidence, workflows, and outcomes to inform development efforts.

• Utilize real-world feedback to refine Marketing and Revenue messaging and targeting.

• Leverage account data alongside Growth Systems to facilitate relevant discussions with customers.

• Contribute to the increase of digital buying and selling within the Koronet ecosystem.

⛳️ Requirements

• Proven experience in Customer Success, Account Management, or B2B operational transformation.

• Proficient in English (mandatory).

• At ease with engaging customers and navigating challenging conversations.

• Excellent listening abilities and effective communication skills.

• Capable of linking changes to genuine customer incentives.

• Skilled in addressing objections with curiosity and using them to enhance future discussions.

• Strong organizational abilities.

• A collaborative team player who prioritizes sharing information and the company's objectives.

• Experience in the floriculture industry is a significant advantage, though not essential.

🏝️ Benefits

• An autonomous, adaptable, and dynamic role within a rapidly expanding international organization.

• Flexible / Remote work environment.

• Opportunities for continuous learning and professional advancement.

• Financial support for technical certifications and additional learning opportunities.

• Competitive salary.

• Indefinite contract.

• Salary negotiable based on experience.

• Flexibility to work from any location.

• A culture of ownership and empowerment to contribute to the company's success.