Customer Training Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Provide extensive, customer-oriented training on the Reveleer platform, focusing on clinical coding, data retrieval, and analytics features.

• Conduct live virtual training sessions for clients covering clinical coding, data retrieval, and analytics platform features, including both one-on-one coaching and group workshops.

• Evaluate customer-specific training needs based on project requirements, onboarding status, and performance data.

• Deliver engaging, role-specific training customized to the structures and workflows of customer teams.

• Offer one-on-one and small-group coaching to clients regarding platform functionality, coding standards, and retrieval processes.

• Educate customers on how to access, interpret, and utilize Reveleer's analytics and reporting features within the platform.

• Collaborate with Learning and Development to create customer training materials, such as facilitator guides, job aids, quick-reference tools, and knowledge assessments.

• Partner with Product and operational teams to ensure training materials accurately depict current platform capabilities and processes.

• Identify deficiencies in existing training resources and propose updates based on customer feedback and performance trends.

• Collect feedback from training sessions and leverage performance data to enhance training content and delivery methods.

• Review customer audit outcomes and performance trends to determine re-education needs and coaching opportunities.

• Stay updated on clinical coding guidelines, retrieval workflows, and platform functionalities.

• Assist customers beyond initial onboarding with continued learning support and skill enhancement.

• Collaborate with Onboarding, Customer Success, and Operations teams to comprehend customer training requirements.

• Coordinate with Product teams regarding platform updates and their implications for customer training.

• Work alongside Quality and Retrieval teams to ensure training meets compliance standards and operational expectations.

⛳️ Requirements

• Current or recent clinical coding certification: CPC (AAPC), RHIT, or a comparable healthcare coding certification.

• At least 3-5 years of practical clinical coding experience.

• Strong understanding of ICD-10 and CPT coding guidelines, medical terminology, anatomy, and physiology.

• Knowledge of coding audit processes and quality improvement methodologies.

• Familiarity with risk adjustment and quality coding within a healthcare operations framework.

• Proven ability to lead engaging, interactive training sessions in both live virtual and in-person formats.

• Strong presentation and public speaking abilities; comfortable delivering training on camera and in virtual environments.

• Exceptional verbal and written communication skills; capable of explaining complex clinical and technical concepts in a clear and concise manner.

• Experience in developing or contributing to training materials, such as guides, job aids, and reference documents.

• Ability to modify communication style and instructional methods to accommodate diverse learner needs.

• Experience in gathering and integrating feedback to enhance training quality and outcomes.

• Strong listening and coaching skills; able to build rapport with learners and foster skill development.

• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook).

• Strong computer skills with the aptitude to learn new systems and platforms rapidly.

• Comfortable using virtual training tools (Zoom, Microsoft Teams, LMS platforms).

• Ability to navigate and comprehend platform-based workflows and reporting features.

• Detail-oriented with robust analytical skills; capable of reviewing data and identifying trends.

• Self-motivated and highly organized; able to oversee multiple training initiatives with minimal supervision.

• Collaborative mindset; able to work effectively with cross-functional teams and diverse stakeholders.

• Professional demeanor; tactful communication and ability to engage with customers and internal teams.

• Adaptability; capable of adjusting to changing priorities, new platform features, and evolving customer needs.

• Strong commitment to confidentiality and HIPAA compliance when handling customer and patient information.

🏝️ Benefits

• Competitive salary.

• Medical, Dental, and Vision benefits.

• 401k with Employer Match.

• Generous PTO plan.