Customer Support Specialist – SaaS, Digital Products

This is a fully remote position, open to applicants in Germany.

📋 Description

• Assist pharmacies by addressing technical and product-related inquiries through tickets, email, phone, and occasional video calls.

• Investigate and clarify issues, systematically gathering pertinent information.

• Create your own solutions instead of just relaying problems.

• Recognize recurring challenges and aid in implementing process enhancements.

• Develop and continuously refine internal documentation, workflows, and standards.

• Collaborate closely with Product, Development, and other teams.

• Facilitate the launch of new features and releases.

• Assume responsibility for specific product areas or categories over time.

⛳️ Requirements

• Background in customer support, preferably for SaaS products, digital platforms, or products that need explanation and guidance.

• Proficiency in digital tools such as Excel/Google Sheets and ticketing systems (e.g., Zoho Desk, Zendesk).

• Basic technical knowledge; experience with CMS platforms, databases, or SQL is an advantage.

• Strong analytical and organized approach to work.

• Excellent written and spoken German skills.

• English language proficiency is a plus.

• Eagerness to quickly learn new systems, products, and technical concepts.

• Independent, responsible, and solution-focused work ethic.

• Ability to convey complex subjects clearly, empathetically, and professionally.

🏝️ Benefits

• 30 days of paid vacation.

• Special discounts with various partner companies (Corporate Benefits).

• Flexible working hours.

• Regular feedback meetings.

• Specific opportunities for personal and professional growth.

• Structured onboarding process with clear protocols and designated contacts.

• Responsibility and the freedom to shape your work.

• Innovative digital healthcare solutions and a diverse array of projects.