Customer Support Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Address customer inquiries through phone, email, and chat promptly and professionally.

• Manage incoming customer requests via the call queue and support ticketing systems.

• Pose questions and actively engage in listening to understand customer concerns while showing respect and empathy.

• Offer Tier 1 support for standard and recurring configuration issues, such as password resets and basic solution inquiries.

• Provide individualized training for both new and existing customers as required.

• Utilize internal and security tools or processes to evaluate customer records and electronic information.

• Record customer inquiries, their status, and resolutions accurately.

• Collaborate across teams and follow up with customers to ensure satisfactory issue resolution.

• Escalate complex, unexpected, or recurring issues to internal experts for timely and effective resolution.

⛳️ Requirements

• High school diploma or equivalent is required.

• Demonstrated experience in customer support or client service.

• Proficient in handling phone and email communications.

• Strong active listening abilities.

• Familiarity with CRM systems and practices is preferred.

• Customer-oriented with the ability to adapt to various personality types.

• Exceptional communication and problem-solving skills.

• Capable of multitasking, prioritizing, and effectively managing time.

• Experience in title, registration, DMV, or dealership environments is preferred.

• Technical support experience is an advantage.

• Primary working hours are from 11:00 AM to 8:00 PM ET, Monday through Friday.

• Willingness to work occasional overtime, evening, holiday, or weekend shifts.

🏝️ Benefits

• Healthcare coverage for you and your family, including Medical, Dental & Vision.

• Tax-advantaged accounts such as Health Savings Account (HSA) and Flexible Spending Accounts (FSA).

• Generous paid time off (PTO).

• Pet insurance available.

• Retirement planning assistance.

• ID theft insurance coverage.

• Life and disability insurance options.

• Commuter benefits offered.

• Accident & Hospital, Critical Illness Insurance available.

• Tuition reimbursement program.

• Inclusive and collaborative work environment.

• Opportunities for professional growth and contributions to the organization's success.