Customer Support Specialist I

This is a fully remote position, open to applicants in United States.

📋 Description

• Assist customers through an inbound call queue, support ticketing systems, and established customer engagement processes.

• Foster and sustain positive relationships with customers.

• Address inquiries regarding the company's products, features, and services.

• Resolve issues related to fulfillment, billing, account management, technical support, and configuration.

• Escalate complex, unexpected, or recurring problems to internal experts for resolution.

• Respond to inquiries through phone, email, and chat channels.

• Provide Tier 1 support for standard and recurring configuration issues, including password resets and basic solution inquiries.

• Offer personalized customer training as required.

• Utilize internal and security tools or processes to evaluate customer records or electronic information.

• Record customer inquiries, status updates, and resolutions.

• Collaborate across teams and follow up with customers to ensure satisfactory issue resolution.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Demonstrated experience in customer support or client service.

• Strong abilities in handling phone and email communications.

• Active listening capabilities.

• Customer-focused with the ability to adapt and respond to various personalities.

• Outstanding communication and problem-solving skills.

• Capacity to multitask, prioritize, and effectively manage time.

• Availability for primary scheduling from 11:00 AM to 8:00 PM ET, Monday through Friday.

• Willingness to work occasional overtime, evening, holiday, or weekend shifts.

• Familiarity with CRM systems and practices is advantageous.

• Experience in title, registration, DMV, or dealership settings is preferred.

• Technical support experience is a plus.

• Associate's or Bachelor's degree is an advantage.

🏝️ Benefits

• Comprehensive healthcare coverage for you and your family, including Medical, Dental & Vision.

• Tax-advantaged accounts such as Health Savings Account (HSA) & Flexible Spending Accounts (FSA).

• Generous Paid Time Off (PTO).

• Pet insurance options.

• Retirement planning services.

• Identity theft insurance.

• Life and disability insurance.

• Commuter benefits.

• Accident & hospital, critical illness insurance.

• Tuition reimbursement opportunities.