Customer Support Specialist

This is a fully remote position, open to applicants in United States.

📋 Description

• Deliver support via phone, email, and text to Roadie customers, partners, users, and other community members.

• Address customer inquiries with politeness, employing active listening skills.

• Maintain a balance between efficiency and speed while ensuring a high-quality customer experience.

• Monitor ongoing deliveries and take corrective measures when needed.

• Handle non-standard delivery scenarios with professionalism, empathy, and a sense of urgency.

• Utilize Salesforce and other internal tools to document interactions and resolve issues.

• Work collaboratively with team members across various Roadie departments to guarantee a smooth delivery experience.

⛳️ Requirements

• Over 2 years of customer service experience, preferably in a technology or logistics setting.

• Excellent written and verbal communication skills.

• Capacity to engage and connect with diverse personalities.

• Ability to solve problems and troubleshoot efficiently.

• Comfortable working in a fast-paced environment with evolving requirements.

• Capability to receive and act on feedback.

• Proactive mindset, adept at navigating uncertainty and ambiguity.

• Availability to work non-standard hours, including evenings and weekends.

• Familiarity with Salesforce is advantageous.

• Must be eligible to work for any employer in the U.S.; this position does not offer visa sponsorship.

🏝️ Benefits

• Competitive total rewards package.

• 100% company-paid health insurance for yourself.

• 401(k) plan with company matching.

• Tuition and student loan repayment assistance.

• Remote-first work environment.

• Generous paid time off (PTO).

• Inclusive family leave policy supporting all new parents.

• Paid wellness days in addition to company holidays.

• Monthly work-from-home stipend.

• Paid sabbatical leave.

• The necessary technology to perform your job effectively.