Customer Support Specialist

This is a fully remote position, open to applicants in Vietnam.

📋 Description

• Answer phone calls, respond to emails, and engage in chat communications.

• Efficiently and promptly address customer concerns.

• Handle returns, exchanges, and customer complaints.

• Maintain records of each customer interaction.

• Update customer details in the CRM system.

• Gather and relay customer feedback to appropriate departments.

• Notify customers regarding the status of their inquiries.

• Participate in a flexible rotating schedule of 2 days on and 2 days off.

⛳️ Requirements

• Exceptional verbal and written communication abilities in both Vietnamese (fluent) and English.

• Capability to engage in dialogue in a courteous and professional manner.

• Proficient in managing large amounts of information.

• Strong attention to detail and precision in documentation.

• Competent in using PCs and basic office software.

• Experience with CRM systems and other specialized applications.

🏝️ Benefits

• Assist us in combating injustice by creating equitable choices for millions of individuals across over 1100 cities in 47 countries.

• Enhance your professional expertise with access to mentoring, career guidance, and educational programs.

• Collaborate with global teams and acquire international experience through our Global Talent Exchange Program.

• Participate in company-wide challenges, awards, sports events, and employee-led social impact and volunteering initiatives.

• Work alongside individuals who are proactive, communicate openly, and are committed to personal growth.

• Improve your language abilities through co-funded courses and internal speaking clubs.

• Final benefits may vary based on location.