Customer Support Specialist

This is a fully remote position, open to applicants in Germany.

📋 Description

• Oversee the operational onboarding and offboarding processes for customers.

• Ensure accurate entry of customer data and configuration of system settings.

• Act as the primary point of contact for customer inquiries.

• Manage and coordinate responses to customer questions.

• Resolve issues autonomously or collaborate with Domain Experts, Engineering, and Business teams for resolution.

• Recognize patterns and enhance internal processes to boost efficiency and facilitate long-term automation.

• Serve as the intermediary between customers and internal teams.

• Carefully document requirements and monitor the status of open tickets.

• Assist the Account Management team with administrative duties, CRM data upkeep, and the preparation of customer-related materials.

⛳️ Requirements

• Proven experience in direct customer interaction, preferably in a call center or a similar role that involves extensive telephone communication.

• Experience in customer service roles is essential.

• Background in a compliance or legal setting is advantageous.

• A meticulous and detail-oriented work approach.

• A strong affinity for software tools and the capability to swiftly grasp digital platforms.

• Basic knowledge of CRM systems, particularly HubSpot.

• Interest in AI tools and their application to develop more efficient workflows is a plus.

• Dependable, effective communication skills paired with a collaborative team spirit.

• Proficiency in German, both written and spoken.

• Good command of English for internal communications.

• Availability for part-time work starting at 20 hours per week or full-time employment.

🏝️ Benefits

• Clear career advancement opportunities.

• Annual budget for professional development.

• Flexible workplace options: remote, in the Berlin office, or a hybrid model.

• 30 days of paid annual leave.

• Flexible working hours.

• Focus time is respected.

• Provision of a MacBook and other necessary technical equipment.

• Membership to Urban Sports Club.

• Deutschlandticket.

• Company pension scheme.

• Team offsite events.

• Regular team-building activities.

• Transparent and honest communication on equal footing.

• A diverse and inclusive workplace culture.