Customer Support Specialist

This is a fully remote position, open to applicants in Georgia, +4 more countries.

📋 Description

• Deliver prompt technical assistance to clients and partners concerning acquiring operations and payment systems.

• Log and classify incoming queries, which include requests for help, error notifications, and inquiries related to reporting.

• Conduct preliminary analysis and diagnosis of issues that occur during transaction processing and payment gateway operations.

• Independently resolve straightforward technical problems while escalating more complicated issues as needed.

• Guide clients on how to set up and utilize software for payment operations.

• Maintain records of client inquiries, detailing problem descriptions, actions taken, and results achieved.

• Work together with other departments within the company to quickly resolve clients' technical challenges.

⛳️ Requirements

• A minimum of 1–2 years of relevant experience in the fintech sector.

• Exceptional written and verbal communication skills in both English and Russian.

• Understanding of how payment terminals and gateways operate.

• Solid grasp of the technical elements of payment processing and standard data transmission protocols in the industry.

• Experience with incident management and monitoring tools (e.g., Intercom, JIRA, Grafana, Asana).

• Familiarity with any ticketing or CRM system.

• Ability to learn quickly and adapt to new information.

• A proactive approach and problem-solving abilities, accompanied by excellent organizational skills.

• Strong communication skills with the capability to simplify complex technical concepts.

• Willingness to work in shifts, including day and night, to provide 24/7 customer support.

🏝️ Benefits

• Chance to influence the future of fintech solutions in a growing organization.

• A collaborative and nurturing team atmosphere.

• Ongoing learning and development opportunities to advance your skills and career.

• Competitive salary.

• Paid vacation.

• Fully remote work.