Customer Support Representative

This is a fully remote position, open to applicants in Utah.

📋 Description

• Respond to customer inquiries via phone and chat regarding products, accounts, orders, and more.

• Assist customers through technical troubleshooting procedures.

• Deliver compassionate and enthusiastic support to customers.

• Provide insights and feedback to enhance products, services, and support processes.

• Collaborate with colleagues to foster a positive workplace atmosphere.

• Maintain a comprehensive understanding of Gabb products and services as they develop.

⛳️ Requirements

• A minimum of 1 year of experience in customer service.

• Previous experience in a contact center, preferably for a technology product or service, is preferred.

• Fundamental technical skills and the ability to swiftly learn new software, devices, and systems.

• Outstanding communication abilities and a knack for active listening.

• Strong problem-solving and troubleshooting capabilities.

• A positive, can-do attitude.

• Must be a resident of Utah.

🏝️ Benefits

• Generous paid time off (PTO).

• Remote-first working arrangements.

• Comprehensive insurance premium coverage (up to 100% based on tenure).

• 401(k) plan with employer matching.

• Opportunities for career advancement.

• Vibrant and collaborative company culture.

• Pet insurance available.

• Paid time off to contribute to the community.

• Opportunity for quarterly performance bonuses.