Customer Support Consultant – Chemistry, Bilingual

This is a fully remote position, open to applicants in Maine.

📋 Description

• Act as the primary liaison between IDEXX and customers in veterinary, veterinary technician, and animal healthcare diagnostic roles.

• Manage approximately 20–30 calls daily.

• Address customer inquiries and deliver solutions through various communication channels.

• Utilize documentation and software tools to resolve issues during customer interactions.

• Provide support for Catalyst One, Catalyst Dx, VetStat analyzers, and other chemistry-related products.

• Educate customers on the operation of in-house diagnostic analyzers.

• Coordinate and assist with the installation of equipment.

• Troubleshoot mechanical hardware issues.

• Resolve software integration challenges.

• Ensure availability via telephone, voicemail, email, and Microsoft Teams during designated business hours.

⛳️ Requirements

• Proficient in both French and English.

• Background in a technical field, experience in veterinary practice with chemistry analyzers, laboratory settings, or contact center environments.

• Strong technical and computer skills.

• Ability to learn relevant software and hardware efficiently.

• Experience in networking and/or software support is advantageous.

• Highly driven, goal-oriented, and team-focused.

• Demonstrated history of delivering exceptional customer service.

• Excellent verbal and written communication skills.

• Strong interpersonal abilities and capacity to build rapport quickly.

• Effective problem-solving skills, attention to detail, and organizational capabilities.

• Ability to manage multiple tasks and learn rapidly.

• Capacity to remain on the phone for up to 8 hours daily.

• Consistent and reliable attendance.

• Availability via telephone, voicemail, email, and Microsoft Teams during scheduled business hours.

• Must maintain a high-speed hardwired internet connection with a minimum of 15 Mbps download and 3 Mbps upload speeds.

🏝️ Benefits

• Competitive salary.

• Incentives.

• Benefits package.

• Company-provided laptop, docking station, monitors, keyboard, mouse, and headset.

• Remote work arrangement.

• Requirement for a high-speed hardwired internet connection supported by provided equipment.