Customer Support Associate

This is a fully remote position, open to applicants in Alabama, +27 more states.

📋 Description

• Address the daily influx of inquiries from pet owners and veterinary clinics utilizing the online store platform.

• Offer customer support through email, phone, and chat channels.

• Assist pet owners with registration processes, order placement, shipment tracking, and resolving issues.

• Prioritize inquiries and respond directly or escalate questions to the relevant staff or departments.

• Provide support to sales representatives, clinics, and clinic clients regarding MyVetStoreOnline operations.

• Collaborate with customer support team members and other departments to fulfill customer requirements.

• Record significant interactions and assistance given to clinics and MyVetStoreOnline end-users.

• Identify, communicate, and work alongside the MyVetStoreOnline team to rectify system errors, user issues, and clinic feature requests.

• Undertake additional tasks as assigned.

• Work Monday to Friday in a home office setting.

• May need to work over 40 hours within a workweek.

⛳️ Requirements

• Must be capable of performing each essential function satisfactorily.

• A High School Diploma or equivalent (GED) is mandatory.

• At least one year of customer service experience is required.

• Experience in the veterinary industry is preferred.

• Familiarity with the Windows operating system is necessary.

• Proficient in Microsoft Office, including Excel, Word, and Outlook.

• Ability to read, write, and speak English fluently.

• Spanish language skills are a plus.

• Competence in reading and interpreting documents such as safety regulations, employment policies, operating instructions, and procedural manuals.

• Strong customer service abilities.

• Effective written and verbal communication skills.

• High technical aptitude to quickly adapt to new software.

• Commitment to ongoing learning and development.

• Excellent organizational skills with the capability to multitask.

• Typing speed of 40+ WPM.

• Ability to collaborate with the corporate office to achieve common goals.

• Must be self-driven and able to work independently as well as in a team environment.

• Attention to detail to ensure accuracy in tasks.

• Capability to work at a desk throughout the day.

• Ability to occasionally lift boxes weighing up to 35 pounds.

🏝️ Benefits

• Medical insurance.

• Dental insurance.

• Vision insurance.

• Life insurance.

• Accidental Death & Dismemberment (AD&D) insurance.

• Short-Term Disability insurance.

• Long-Term Disability insurance.

• 401k plan.

• Paid holidays.

• Paid Time Off (PTO).