Customer Support Associate

This is a fully remote position, open to applicants in Philippines.

📋 Description

• Assist SeatGeek customers via phone, email, and live chat.

• Aid customers with ticket purchases, delivery, transfers, account access, payments, refunds, and event modifications.

• Investigate customer issues utilizing SeatGeek systems, policies, and internal resources.

• Communicate effectively and empathetically during urgent or challenging situations.

• Take ownership of customer issues and provide accurate, timely, and practical solutions.

• Accurately document customer interactions and resolutions.

• Escalate issues that require additional support.

• Meet expectations for customer satisfaction, quality, productivity, attendance, and adherence to schedules.

• Engage in coaching, quality assessments, training sessions, and team meetings.

• Adhere to customer data, account security, confidentiality, and information security protocols.

• Relay recurring issues and process deficiencies to the Team Lead.

• Collaborate with colleagues and internal partners to ensure a consistent customer experience.

• Complete a full-time, two-week training program starting October 19, 2026.

⛳️ Requirements

• Minimum of two years of experience in customer support, customer service, contact-center operations, or a similar customer-facing role.

• Proficient in spoken and written English.

• Experience in assisting customers via phone, email, or live chat.

• Customer-first attitude and the ability to stay calm and helpful during challenging conversations.

• Strong problem-solving abilities and sound judgment in deciding when to resolve or escalate issues.

• High attention to detail with accurate documentation capabilities.

• Comfort with learning new systems, policies, and workflows.

• Ability to handle multiple priorities in a fast-paced environment.

• Proven reliability, punctuality, and a sense of ownership.

• Willingness to accept feedback and quickly apply coaching.

• Collaborative mindset when working with colleagues.

• Reliable computer that meets the required technical specifications.

• Stable high-speed internet connection suitable for voice and video calls.

• Dependable backup internet connection.

• Quiet and professional workspace.

• Reliable headset with a microphone.

• Ability to comply with SeatGeek and Frontier information security and workspace requirements.

• Successful completion of training attendance, knowledge assessments, quality standards, security measures, and customer simulation criteria.

🏝️ Benefits

• Full-time, remote working position.

• Two consecutive days off each week.

• Comprehensive two-week training program.

• Engagement in coaching, quality assessments, training sessions, and team meetings.

• Opportunity to contribute to the development of a new team.

• Experience in supporting a leading technology platform within the live-events industry.