Customer Support Agent, Spanish, English

This is a fully remote position, open to applicants in Bulgaria.

📋 Description

• Deliver technical and financial assistance to customers through email and live chat.

• Support users with software installation, account registration, and platform functionality.

• Investigate and address client inquiries to guarantee complete satisfaction and resolution of cases.

• Validate request details to uphold high security and accuracy standards.

• Inform users about the company's financial products and various trading services.

• Work collaboratively with colleagues to enhance a product utilized by thousands globally.

⛳️ Requirements

• Proficiency in both Spanish and English (written and spoken).

• Strong computer skills and excellent typing abilities for effective communication.

• Capability to think analytically and prioritize tasks with minimal oversight.

• Openness to working a rotating schedule to assist global operations.

• Background in finance or previous customer service experience is advantageous.

🏝️ Benefits

• Competitive Compensation: A salary and benefits package that acknowledges outstanding performance.

• Additional health insurance coverage.

• Sports card for leisure activities.

• Meal vouchers for dining options.

• Subsidized annual transport card.

• A unique birthday gift to celebrate your special day.

• Opportunities for career development.

• Flexible work arrangements within a vibrant, global fintech team.