Customer Success Program Manager

This is a fully remote position, open to applicants in Poland, +5 more states.

📋 Description

• Manage the entire process from customer onboarding to retention.

• Conduct follow-ups and check-ins to identify and address issues promptly.

• Collaborate with sales, accounting, and product teams as challenges arise.

• Develop systems and processes on the go; this position is not yet fully defined.

• Monitor progress and highlight potential issues before they escalate.

⛳️ Requirements

• 10-15 years of experience in managing teams or complex processes.

• Proven ability to take on responsibilities independently without close oversight.

• Ability to navigate ambiguity and create structure where it is lacking.

• Exceptional written and verbal English skills.

• A career trajectory that demonstrates a consistent interest in this field, rather than frequent transitions between unrelated positions.

🏝️ Benefits

• Open to candidates located in Latin America or Europe.

• Fully remote work opportunity.