Customer Success Consultant – Project Manager

This is a fully remote position, open to applicants in Massachusetts.

📋 Description

• Oversee intricate customer projects, implementations, and resolution initiatives from initiation to completion.

• Create and manage project plans, timelines, risks, and communications with stakeholders.

• Collaborate with cross-functional teams, customers, and external partners to ensure alignment and accountability.

• Recognize challenges, conduct root cause analyses, and implement lasting solutions.

• Balance customer requirements, business priorities, and project goals.

• Deliver project updates, reports, and recommendations to stakeholders and leadership.

• Act as the main coordination point between Sales, Customer Success, Operations, Vendors, and other business partners.

• Propel process improvements that enhance customer experience, operational efficiency, and project delivery.

⛳️ Requirements

• High School Diploma or GED.

• 2+ years of professional experience in project coordination and/or project management.

• Proven experience managing projects and achieving successful outcomes across multiple stakeholders.

• Advanced skills in Microsoft Office applications, particularly Excel.

• Proficient in V/X-look-up, pivot tables, and power query.

• Familiarity with Salesforce.com.

• Capacity to collaborate effectively with cross-functional teams.

• Strong organizational, analytical, and time management abilities.

• Exceptional written and verbal communication skills.

• Preferred: Experience supporting or working directly within a sales organization.

• Preferred: Experience managing customer implementations or onboarding projects.

• Preferred: Experience supporting strategic customer accounts.

• Preferred: Knowledge of enterprise order management systems.

• Preferred: Proven success in leading process improvement initiatives.

• Preferred: Associate or bachelor's degree in business, Project Management, or a related field.

• PMP or PMI certification is a plus.

🏝️ Benefits

• Inclusive culture with associate-led Business Resource Groups.

• Flexible PTO (22 days).

• Holiday Schedule (7 observed paid holidays).

• Online and Retail Discounts.

• Company Match 401(k).

• Physical and Mental Health Wellness programs.