Observability Project Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Direct project teams and client organizations in Agile/Scrum methodologies and principles.

• Mentor teams towards self-organization and enhance their Scrum proficiency.

• Eliminate barriers and promote dialogue, decision-making, and conflict resolution.

• Enhance internal and external communication while boosting transparency.

• Guide the Product Sponsor in refining and managing the product backlog.

• Provide servant leadership and exemplify best practices.

• Evaluate resource utilization and assess future resource allocation requirements.

• Spot and cultivate additional revenue opportunities for services.

• Grasp client requirements, align them with services or products, and manage expectations effectively.

• Articulate project objectives and key success factors clearly.

• Organize and manage technical projects from inception to delivery.

• Guarantee successful service delivery and ensure client satisfaction.

• Oversee project initiation, contractual commitments, client needs, and necessary contacts.

• Formulate and implement project plans, scopes, schedules, budgets, and deliverables.

• Identify resources and designate project roles accordingly.

• Collaborate with internal teams, clients, vendors, and subcontractors to achieve project objectives.

• Delegate and monitor project team tasks while providing technical and analytical guidance.

• Engage with clients on technical issues.

• Manage project risks, challenges, and monitor progress against deadlines, scope, and quality standards.

• Assist in resolving problems and mitigating risks.

• Oversee the integration of vendor/subcontractor tasks and deliverables.

• Conduct project closure, handover, and post-implementation evaluations.

• Identify and apply enhancements to project management processes.

• Keep project information current in AHEAD systems, including Salesforce and FinancialForce.

⛳️ Requirements

• Experience in observability implementation projects utilizing Dynatrace, Tanium, LogicMonitor, Cribl, Splunk, and/or Grafana.

• Proven ability to independently handle medium to high-risk, complex, and high-visibility projects.

• Familiarity with project management standards, processes, procedures, and guidelines using Agile and Waterfall methodologies.

• Knowledge of project management best practices, including PMBOK standards.

• Understanding of the company’s products and services.

• Comprehension of IT project methodologies and life cycles, including conversions, incremental, rapid delivery, and waterfall phases.

• Outstanding analysis, problem-solving, teamwork, conflict management, and time management abilities.

• Excellent verbal and written communication skills.

• Background in data center infrastructure hardware and/or software.

• Proficient in advanced project management software.

• Capability to manage project budgets and timelines effectively.

• Strong negotiation skills.

• Ability to facilitate engagement with executive-level clients.

• Skill in setting clear expectations, managing team performance, and fostering team morale.

• Capacity to maintain confidentiality and handle sensitive tasks.

🏝️ Benefits

• Medical, Dental, and Vision Insurance.

• 401(k) plan.

• Paid company holidays.

• Paid time off.

• Paid parental and caregiver leave.

• Opportunities for professional development and internal training.

• Sponsored certifications and credentials.

• Access to a multi-million-dollar technology lab.

• Options for AI application and interview review opt-out without penalty.