This is a fully remote position, open to applicants in Florida.

• Assist in the operations of FMC’s Call Center

• Deliver outstanding customer service by addressing customer inquiries and resolving issues

• Handle inbound calls and initiate outbound calls

• Address customer requests within established timeframes

• Retrieve loan information and provide customers with prompt and accurate details

• Clarify policies and procedures while offering solutions to customer questions

• Foster positive relationships with customers

• Ensure consistent and punctual attendance

• Adhere to company policies and procedures

• Execute other related responsibilities as assigned

• Must reside in Jacksonville, FL

• High School Diploma or GED

• Preferred 0–1 years of relevant work experience

• No licensure or certification required

• Capability to handle inbound and outbound calls

• Ability to respond to customer requests within specified timeframes

• Competence in retrieving loan information and providing precise data

• Skill in adhering to schedules, multitasking, meeting deadlines, and delivering both verbal and written responses to customers

• Excellent verbal and written communication abilities

• Capacity to maintain confidentiality and safeguard data

• Ability to uphold regular and punctual attendance and comply with company policies and procedures

• Paid Time Off (PTO)

• Medical insurance

• Dental insurance

• Vision insurance

• 401(k) plan with company matching

• Life insurance

• Long-term disability options

• Short-term disability options

• Flexible Spending Account (FSA)/Health Savings Account (HSA)

• Tuition reimbursement

• Additional voluntary benefits