This is a fully remote position, open to applicants in Florida.

• Assist in the operations of FMC’s Call Center

• Handle incoming calls and initiate outgoing calls

• Address customer inquiries within designated timeframes

• Deliver outstanding customer service and resolve any issues

• Retrieve loan information and furnish customers with precise details

• Provide both verbal and written communication through phone, email, or mail

• Clarify policies and procedures while identifying solutions to customer questions

• Foster positive relationships with clients

• Ensure consistent and timely attendance

• Execute other related tasks as needed

• Must reside in Jacksonville, FL

• High School Diploma or GED equivalent

• Preferred experience of 0–1 years in a related field

• Excellent verbal and written communication abilities

• Capability to multitask, adhere to deadlines, and thrive in a dynamic environment

• Proficient in handling inbound and making outbound calls

• Skilled in accessing loan information and providing accurate details to customers

• Must be able to follow schedules and maintain consistent, punctual attendance

• Adherence to company policies and procedures is essential

• Commitment to confidentiality and data protection

• No specific licensure or certification is required

• Equal opportunities for employment

• Reasonable accommodations for applicants and employees with disabilities