This is a fully remote position, open to applicants in Florida.

• Assist with the operations of FMC’s Call Center

• Handle incoming and outgoing calls

• Address customer inquiries within established timeframes

• Provide outstanding service quality to each customer

• Retrieve loan details and offer customers precise information and expert assistance

• Deliver both verbal and written responses to customer inquiries as needed

• Clarify policies and procedures for customers

• Identify effective solutions to customer questions

• Foster positive relationships with customers, ensuring they feel secure and well cared for

• Carry out other related tasks as assigned

• Must reside in Jacksonville, FL

• High School Diploma or GED

• 0-1 years of relevant work experience preferred

• No licensure or certification required

• Capability to multitask and thrive in a fast-paced setting

• Excellent verbal and written communication abilities

• Ability to uphold confidentiality and data security

• Capacity to follow schedules, meet deadlines, and maintain regular, punctual attendance

• Ability to adhere to company policies and procedures

• Comprehensive health and wellness benefits

• Opportunities for professional development and career advancement

• Flexible work schedule options

• Supportive work environment with a focus on teamwork