Account Manager – E-commerce

This is a fully remote position, open to applicants in Chile.

📋 Description

• Oversee designated clients and their online retail platforms

• Strategize, brief, monitor, and implement marketing initiatives aimed at driving conversions and sales

• Manage the relationship between clients and the agency, relaying client marketing requirements to internal teams

• Develop and implement strategies for email, SMS, pop-up, and flow marketing

• Handle around 40 distinct marketing campaigns each month

• Supervise Copywriters, Designers, and Account Managers’ Associates

• Create campaign timelines, brief campaigns, assign creative tasks, and ensure on-time delivery

• Evaluate campaign performance and enhance email marketing outcomes

• Lead and participate in routine client meetings while maintaining consistent communication with clients

• Gather and analyze consumer demographic and trend information

• Establish weekly objectives and report on campaign performance, revenue, A/B testing findings, and optimization strategies

• Collaborate with the Service Department to uphold standards and achieve client KPIs

• Manage client attrition and implement retention strategies

• Address client satisfaction and campaign performance challenges

• Serve as the intermediary between clients and cross-functional teams for new services and products

• Identify opportunities for service expansion and develop targeted upselling initiatives

• Research industry best practices and share insights with account management leadership

• Engage in Account Managers’ group calls, training, and skill enhancement sessions

• Assist with internal service-related requests

• Report to the Account Managers’ Leads, Head of Account Managers, and Service Director

⛳️ Requirements

• Minimum of 12 months of experience in a digital marketing position

• At least 6 months of experience specifically in email marketing

• Demonstrated success in a leadership capacity, particularly in guiding creative teams

• Capability to work autonomously while maintaining high work standards

• Strong accountability, responsiveness, and ability to adhere to deadlines

• Proficiency in problem-solving, critical thinking, and analytical skills

• Growth-oriented and results-driven mindset; able to accept constructive feedback

• Outstanding interpersonal, verbal, and written communication abilities

• Quick learner with the ability to adapt

• Excellent time management, focus, productivity, and efficiency

• Familiarity with Slack, Hubstaff, Asana, Klaviyo, and Google Workspace Suite

• Knowledge of email marketing, e-commerce, or Klaviyo is a plus

• Availability and responsiveness from Monday to Friday, 3-6 PM BCN time

• Ability to work 30-35 hours per week, totaling around 140 hours monthly

• Reliable internet connection and access to a laptop or PC

• Capability to participate in virtual video meetings

• Fluent in English

• Comfortable working in a remote setting

• Must sign a non-disclosure agreement

• Must accept an exclusivity agreement

• Must commit to a 30-day notice period following the initial two months

🏝️ Benefits

• Fixed monthly salary paid in USD

• First two months compensated at full rate during the trial and adaptation phase

• Regular performance evaluations every 9-12 months, with the first review occurring after 3-6 months

• Role and workload reassessment after 6-12 months

• Flexible remote work arrangement