Customer Success Account Manager

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Develop and oversee customer onboarding processes and associated documentation.

• Assist in the design and execution of the budget lifecycle management framework.

• Observe internal leaders to understand customer workflows and document best practices.

• Produce training materials customized for property, regional, and asset managers.

• Facilitate quarterly business reviews (QBRs) and pinpoint upsell opportunities.

• Monitor and report on key performance indicators (KPIs) such as churn, engagement, and time-to-value.

• Collaborate with the marketing team on content and events for customer engagement.

• Provide daily support to ensure customer satisfaction during budget cycles.

• Act as the main point of contact for the customer base.

• Contribute to shaping the company's customer success strategy.

⛳️ Requirements

• 3–5+ years of experience in multifamily property management, ideally in a regional or operations manager role.

• Familiarity with SaaS platforms or property management tools (e.g., Yardi, Entrata, RealPage).

• Understanding of budgeting and financial planning within the real estate industry.

• Prior experience in customer-facing or consultative positions.

• Exceptional communication skills in both English and Spanish (written and verbal).

• Proficient in documentation, project management, and productivity tools.

• Ability to adapt and take initiative in a fast-paced startup environment.

• Knowledge of customer success metrics and frameworks.

• Experience in creating educational or training content.

• Comfortable working with KPIs and conducting data analysis.

• Understanding of value-based selling or strategic account management.

🏝️ Benefits

• 100% remote work (must reside in Mexico).

• Competitive base salary.

• Comprehensive legal benefits from day one.

• Food Vouchers Card.

• Paid training and onboarding.

• Career advancement opportunities in customer success, SaaS operations, or consulting.

• Monday - Friday work schedule.