Customer Success Account Manager

This is a fully remote position, open to applicants in India.

📋 Description

• Cultivate a deep understanding of Adobe's Digital Media product line and engage in value-driven discussions with customers regarding these solutions.

• Establish a value-centric relationship with both new and existing SMB customers in North America for Adobe.

• Enhance up-selling and cross-selling efforts by prioritizing accounts that show the greatest likelihood of purchase and reaching out to them through calls and emails.

• Execute Marketing Qualified Leads (MQLs) according to a defined Service Level Agreement (SLA) to optimize revenue generation.

• Investigate customer contracts and purchasing histories within Adobe's customer management systems and external platforms like LinkedIn and ZoomInfo to pinpoint expansion prospects.

• Oversee the opportunity pipeline on a weekly basis and deliver accurate, timely updates to management regarding progress and forecasts.

• Collaborate with Solution Specialists to fully leverage Adobe solution offerings such as Adobe Sign, Substance, Stock, and Frame.io.

• Engage with supporting functional teams as necessary to address customer issues related to Creative Cloud subscriptions.

⛳️ Requirements

• Experience in the SMB segment with a proven track record of managing a substantial customer base.

• Over 3 years of experience in a similar position, preferably with a background in selling SAAS solutions.

• Exceptional communication skills, both verbal and written.

• A passion for technology and the capability to guide customer discussions towards value-selling rather than merely pitching product features.

• Proven ability to learn quickly.

• Task-focused with the drive and determination to complete assignments effectively.

• Strong organizational, follow-through, and documentation skills appropriate for customer interactions.

• International sales experience, particularly with exposure to North American markets, is preferred.

• Availability to work hours aligned with US time zones.

• Bachelor’s Degree or equivalent qualification.

🏝️ Benefits

• Comprehensive benefits programs.

• Accessibility accommodations provided throughout the recruitment process.