Customer Success, Account Manager – AI Agents

This is a fully remote position, open to applicants in United States.

📋 Description

• Manage a portfolio of customers, gaining insights into their current status, challenges, and opportunities.

• Respond promptly to customer inquiries, outstanding items, and implementation obstacles.

• Assist in customer onboarding by setting up AI agents and integrating supported systems.

• Verify configurations and ensure all systems are operational prior to the customer's launch.

• Resolve issues independently, escalating them only when necessary.

• Record customer interactions and common issues to enhance processes.

• Conduct onboarding, implementation, and follow-up calls with clients.

• Monitor account health and proactively identify potential churn risks.

• Identify opportunities for account growth by understanding the needs of customers.

• Provide insights to the product team regarding recurring problems and possible automation opportunities.

• Maintain the customer relationship after the signature, ensuring smooth onboarding, adoption, retention, and expansion.

• Set up AI agents and address issues before escalating to the engineering team.

⛳️ Requirements

• A minimum of 2 years of experience in a customer-facing B2B software position.

• Demonstrated success in independently managing customer accounts.

• Exceptional verbal and written communication skills in English.

• Experience with configuring software applications.

• Technical skills necessary to troubleshoot and learn new software effectively.

• Strong organizational abilities to handle multiple accounts and outstanding items efficiently.

• Experience in retention, renewal, and expansion discussions.

• Genuine interest in AI technology and its business applications.

• Availability to work during US business hours.

• Familiarity with workflow builders, automation, or no-code platforms.

• Experience with APIs, webhooks, or third-party integrations.

• Understanding of telephony systems, VoIP, and related technologies.

• Background in healthcare operations or similar systems.

• Experience in a startup environment with the ability to adapt to changing priorities.

• Experience meeting customer retention or upselling objectives.

• Practical experience in building or automating processes using AI.

🏝️ Benefits

• Fully remote work environment, with opportunities to collaborate with a diverse team.

• Access to continuous professional development and learning opportunities.

• Competitive compensation package commensurate with experience.

• Opportunity to work in a dynamic, innovative company at the forefront of AI technology.

• Culture that promotes open communication and ongoing improvement.

• Participation in shaping the future of AI solutions for businesses.