Customer Strategy Manager

This is a fully remote position, open to applicants in Brazil.

📋 Description

• Oversee Quartile’s partnerships within the mid-market segment.

• Take direct responsibility for managing 15+ essential mid-market accounts.

• Track KPIs, identify underperformance issues, and create optimization recommendations based on data.

• Manage client expectations and conduct regular weekly or bi-weekly meetings with clients.

• Evaluate key metrics from online marketing campaigns and share insights and findings with clients.

• Supervise client performance and work alongside strategists to enhance paid marketing campaigns.

• Create client reports and conduct quarterly business reviews.

• Act as a strategic partner and expert in digital marketing, e-commerce, and retail.

• Spot opportunities for technological enhancements using data, and relay these to the Product and Technology teams.

• Become proficient in Quartile products through training and roadmap sessions.

• Assess opportunities for expanding customer partnerships, including new channel growth, increased budgets, testing prospects, and case studies.

• Collaborate with the Implementation team to define department strategy and onboard new clients effectively.

⛳️ Requirements

• Minimum of 3 years of experience in a client-facing role with small to medium-sized enterprises.

• Demonstrated ability to leverage data for strategic decision-making.

• Possess an analytical mindset suitable for an ROI-focused industry.

• Proficient in Microsoft Excel, including formulas, VLOOKUPs, and pivot tables.

• Familiarity with analytics platforms.

• Strong presentation skills to effectively engage audiences and utilize data narratives.

• Effective problem-solving skills and a positive attitude in addressing challenges.

• Ability to articulate professional opinions during challenging customer discussions to achieve favorable outcomes.

• Required fluency in English, both spoken and written.

• Preferred background in e-commerce or the retail sector.

• Experience with digital marketing platforms and channels, such as Google Analytics, Bing, Facebook, and Amazon Ads is preferred.

• Preferred certifications in Google AdWords or Google Analytics.

• Amazon certification is preferred.

• Experience in a fast-paced startup environment is desirable.

• Previous experience in the advertising/ad tech industry is preferred.

🏝️ Benefits

• An equal opportunity employer dedicated to diversity, inclusion, and belonging.

• Opportunity to gain exposure to all aspects of the business.

• Encouragement for continuous learning and skill development both within and outside the role.

• Access to product training and roadmap sessions.