Customer Solutions Specialist, Bilingual

This is a fully remote position, open to applicants in United States.

📋 Description

• Establish customer relationships through IGS Energy’s sustainability initiatives.

• Inform customers about IGS products and services.

• Deliver outstanding customer experiences through engaging conversations.

• Drive customer sales and retention by educating them on available products and services.

• Effectively navigate systems, processes, and resources to resolve customer inquiries accurately and swiftly.

• Achieve or surpass performance metrics, customer satisfaction, sales targets, and service-level objectives.

• Follow up on customer inquiries to ensure satisfactory resolutions.

• Conduct proactive consultative analyses to identify and act on upsell and cross-sell opportunities.

• Clearly communicate current marketing programs and offerings to facilitate informed customer choices.

• Meet departmental standards for customer experience and sales by adhering to goals, policies, and procedures.

• Undertake additional duties and responsibilities as assigned.

⛳️ Requirements

• High school diploma or equivalent qualification.

• Must be fluent in both English and Spanish.

• Preferably 2 years of experience in a customer-facing role.

• Strong interpersonal, verbal, and written communication abilities.

• Exceptional customer experience and conversational skills.

• Capability to identify and overcome customer objections.

• Proficient in multitasking and adhering to a predetermined weekly schedule.

• A genuine desire to grow and learn, openness to feedback, and the ability to positively contribute to a team-oriented environment.

• Basic familiarity with Windows, MS Office Suite, and Internet Explorer.

• Must be authorized to work in the US on a full-time basis.

• Current or future sponsorship is not available or supported.

🏝️ Benefits

• Annual incentive plan based on company performance, including team or individual incentives.

• $1.00/hr premium for bilingual employees.

• Comprehensive medical coverage with complimentary telehealth services.

• Dental coverage.

• Vision coverage.

• Employer contributions to health savings accounts.

• Support through Headspace.

• Free mental healthcare visits for employees and their dependents.

• Maven family planning assistance.

• Paid family and caregiver leave.

• Services for fertility, adoption, and surrogacy.

• 401(k) plan with company matching.

• Financial wellbeing resources.

• Paid time off.

• Tuition reimbursement.

• Paid leaves.

• Employee hardship fund.

• Additional perks available.

• Remote work arrangement.