Customer Solutions Engineer

This is a fully remote position, open to applicants in Australia.

📋 Description

• Deliver technical assistance for both pre-sales and post-sales processes related to Telesat’s product offerings.

• Offer technical advice to Global Sales teams.

• Create solutions tailored to customer communication requirements utilizing Telesat’s Lightspeed constellation.

• Collect customer specifications and needs.

• Design economical Lightspeed satellite and terrestrial communication link solutions.

• Specify components for space and ground segments.

• Present solutions and proposals to clients.

• Conduct technology recommendations, modeling, simulations, testing, and evaluation demonstrations.

• Design, estimate costs, and propose Lightspeed communication solutions.

• Confirm requirements and technical details with sales teams and client engineering contacts.

• Lead and engage in customer meetings.

• Discover new solutions and revenue opportunities within the Lightspeed product line.

• Plan customer upgrades, assess network performance, and address service issues.

• Collaborate with Marketing and Product teams to determine network capacity.

• Support projects from the design phase through to implementation.

• Maintain databases and engineering information management systems.

• Engage in trade shows, customer events, and technical demonstrations.

⛳️ Requirements

• Bachelor’s degree or equivalent experience in Cybersecurity, Computer Science, Information Technology, Network Technology, Telecommunications, or Electrical Engineering is required.

• Over 10 years of relevant experience in systems engineering or connectivity solutions.

• Familiarity with satellite communications, RF link analysis, and RF hardware is preferred.

• Proficiency in English is required.

• Knowledge of a second language is highly desirable (written and/or spoken).

• Willingness and ability to travel for customer meetings and events across the region.

• Industry certifications such as Cisco CCNA, CCNP, Juniper JNCIA/ENT are preferable.

• Experience and understanding of computer hardware, software, and operating systems.

• Working knowledge of MEF 3.0 standards and implementations.

• Familiarity with OSI Layer 1, OSI Layer 2 & 3, protocol acceleration, web caching, traffic management, firewalls, VPN, security hardware/software, 3G/4G/5G cellular networking, and network management platforms.

• Candidates must currently reside in and be legally authorized to work in Australia.

🏝️ Benefits

• Full-time employment with benefits.

• Equal opportunity employer.

• Interview accommodations provided as needed.

• Confidential handling of accommodation information.

• Remote work available in Australia.