Customer Solutions Architect – I

This is a fully remote position, open to applicants in Tennessee.

📋 Description

• Collaborate with clients and internal teams to identify business challenges and underlying issues.

• Design scalable, adaptable, and robust integrated solutions that enhance customer time to value/ROI and operational effectiveness.

• Engage with customers, assess issues, determine root causes, take ownership of resolutions, and ensure thorough follow-up.

• Navigate intricate organizational structures and effectively communicate or present to customer stakeholders, from leasing personnel to executive leadership.

• Maintain and showcase advanced knowledge and thought leadership regarding RealPage solutions and integrations.

• Provide guidance to multifamily owners and operators on optimal solution and operational practices.

• Set and manage customer expectations to improve the customer experience and reduce potential risks.

• Collaborate with Sales, Delivery, Success, and Product Management to develop and propose processes, systems, and documentation.

• Work synergistically across the organization to achieve common goals.

⛳️ Requirements

• Customer-facing professional experienced with multifamily real estate technologies, possessing at least 2 years of experience in account management/support, product management/development, or end-user communication.

• Bachelor’s degree in Business, Marketing, Real Estate, or other relevant fields of study.

• Proven expertise in configuring and deploying SaaS-based applications that scale and demonstrate ROI.

• Strong comprehension of property management at both corporate and property levels.

• Ability to navigate individuals and data to uncover solutions; excellent persuasion skills and capability to address objections from diverse personalities both internally and externally.

• Goal-oriented, metrics-driven, and results-focused, with a solid commitment to responsibility, accountability, and a passion for empowering customers and partners.

• Proficient in Microsoft Office Suite, including Word, Excel, and PowerPoint, as well as CRM software like Salesforce.

• Willingness to travel up to 20%.

🏝️ Benefits

• Health, dental, and vision insurance.

• Retirement savings plan with company match.

• Paid time off and holidays.

• Professional development opportunities.

• Performance-based bonus based on position.

• Annual bonus and sales incentives may be available depending on the applicable plan, role, and individual performance.