Customer Solution Manager

This is a fully remote position, open to applicants in United States.

📋 Description

• Oversee intricate or strategic customer interactions from the pre-sales phase through to adoption and renewal readiness.

• Develop deal strategies and assess solutions for high-value or high-risk opportunities.

• Actively collaborate with Network Intelligence to pinpoint risks, trends, and areas for optimization.

• Convert Ookla’s data and network intelligence into strategic, outcome-focused recommendations for customers.

• Conduct value demonstrations and craft technical narratives for complex opportunities.

• Formulate demo and proof-point strategies for key pursuits.

• Serve as a senior escalation resource within Services, Product, and Engineering teams.

• Promote adoption and growth, ensuring successful renewals through quantifiable value realization.

• Advocate for customer and regional market insights in internal planning and prioritization efforts.

• Enhance executive-level relationships with technical and business stakeholders from customer organizations.

⛳️ Requirements

• 7+ years of experience in telecommunications, ISP, or enterprise technology roles, encompassing pre-sales, customer success, and solution management across TAM, solutions consulting, or pre-sales positions.

• Demonstrated success in managing complex enterprise clients throughout various phases of the solution lifecycle.

• In-depth knowledge of network performance, connectivity solutions, and data-driven platforms.

• Capability to integrate technical, analytical, and commercial insights into clear guidance for senior stakeholders.

• Proven track record of leading executive-level value demonstrations and influencing customer decisions through effective technical storytelling.

• Exceptional communication skills tailored to executive, commercial, and technical audiences.

• Strong problem-solving abilities with a comfort level operating in high-pressure and ambiguous environments.

• Experience collaborating across different regions, cultures, and cross-functional teams.

• Willingness to travel frequently for client meetings and strategic initiatives.

• Familiarity with Ookla products or comparable analytics and network intelligence platforms is a plus.

🏝️ Benefits

• Base salary ranging from $110,000 to $150,000.

• Remote work opportunity within the United States.

• Chance to be part of Ookla, an Accenture company.

• Regular travel for client meetings and strategic engagements.