Customer Service VA

This is a fully remote position, open to applicants in Mexico.

📋 Description

• Manage a high volume of inbound calls from existing and prospective customers.

• Assess customer needs, troubleshoot issues, and offer effective solutions.

• Recognize and escalate problems to supervisors as necessary.

• Organize and schedule services and appointments efficiently.

• Promptly respond to customer inquiries via calls, texts, voicemails, and emails.

• Handle incoming calls from potential clients and arrange sales team appointments for complimentary inspections.

• Support management, technicians, and sales staff with daily requests.

• Process service payments from customers.

• Follow up with past-due accounts through calls, texts, and emails.

• Maintain regular communication with field technicians to coordinate service schedules and timings.

• Collaborate closely with team members to deliver exceptional customer service.

• Manage a substantial volume of inbound and outbound calls, inquiries, complaints, and service-related troubleshooting.

⛳️ Requirements

• Previous experience in customer service is preferred.

• Reliable high-speed Wi-Fi connection.

• Quality microphone or headset.

• Functional camera.

• Call center experience is strongly preferred.

• Familiarity with customer relationship management (CRM) software is highly desirable.

• Proficient in office software applications.

• Basic knowledge and skill with Google Suite, including Gmail, Google Sheets, Google Docs, etc.

• Ability to type at least 50 words per minute with 90% accuracy; a typing assessment will be administered.

• Outstanding written, verbal, and interpersonal communication abilities.

• Bilingual proficiency in English and Spanish is preferred.

• Excellent command of the English language, including clear pronunciation and effective conversational skills.

• Submission of a 2–3 minute video recording or video link demonstrating English speaking skills is required.

• Successful completion of a background check is mandatory.

• Required background-check documentation must be submitted within two weeks of the start date.

• Participation in interviews and adherence to application procedures is essential.

🏝️ Benefits

• 10 days of paid time off (PTO) during the first year.

• 6 recognized US Holidays.

• Paid training programs.

• Employee referral bonus incentives.

• Aguinaldo Bonus.

• Clear opportunities for growth and career advancement.

• Comprehensive and affordable benefits package.