Customer Service Support Specialist

This is a fully remote position, open to applicants in Georgia.

📋 Description

• Act as the initial point of contact for customers.

• Address customer inquiries through live chat, email, and other available communication channels.

• Efficiently and professionally resolve issues from the first point of contact to resolution.

• Manage and track support tickets using Zendesk.

• Examine account, payment, and technical inquiries using internal systems prior to escalation.

• Implement verification, security, and compliance protocols during every interaction.

• Manage complaints and de-escalate challenging conversations.

• Keep detailed and accurate case notes.

• Report recurring problems and identify process deficiencies.

• Work consistently within a rotating three-shift schedule in a 24/7 operational environment.

⛳️ Requirements

• Prior experience in customer support within a live chat or ticket-based setting.

• Familiarity with Zendesk or a comparable support platform.

• Proficient in English, both written and spoken.

• Strong computer skills with the capability to navigate multiple systems simultaneously.

• Willingness to work a rotating three-shift schedule, including nights, weekends, and public holidays.

• Capability to respond to customer inquiries through live chat, email, and other available communication channels.

• Proficient in applying verification, security, and compliance procedures accurately.

• Ability to manage complaints with composure and de-escalate challenging discussions.

🏝️ Benefits

• 18 non-service delivery days annually.

• Fully paid onboarding and ongoing training prior to independently managing customers.

• Competitive salary with annual reviews.

• Birthday gifts from the company.

• Compensation for English and Greek language courses (partially funded by the company after 3 months of service).