Customer Service Support Specialist

This is a fully remote position, open to applicants in Colombia, +2 more countries.

📋 Description

• Manage both inbound and outbound communications through phone, email, chat, and other channels.

• Collect demographic, insurance, and intake details from clients.

• Assist with scheduling and pre-admission procedures.

• Ensure accurate documentation and data entry while adhering to confidentiality standards.

• Recognize urgent situations and escalate them as necessary.

• Collaborate with internal teams and departments to address client needs.

• Provide empathetic and professional support to customers.

• Juggle multiple systems, tasks, and communication channels concurrently.

• Serve as the initial point of contact for clients requesting services and assistance.

• Connect clients with the most suitable services based on their requirements.

⛳️ Requirements

• Exceptional English communication skills, both written and verbal.

• Experience in dynamic or high-volume settings.

• Strong multitasking and organizational abilities.

• High accuracy in typing and documentation.

• Capability to operate across various communication channels simultaneously.

• Customer service-oriented mindset, demonstrating professionalism and empathy.

• Ability to perform under pressure and manage sensitive circumstances.

• Experience in a contact center or customer support role (preferred).

• Background in healthcare, mental health, or human services (preferred).

• Familiarity with EHR/CRM systems (preferred).

• Proficient in using Microsoft Office tools and customer support platforms (preferred).

• Experience with scheduling, referrals, or administrative workflows (preferred).

• Availability to work Monday through Friday during EST hours.

🏝️ Benefits

• Competitive salary paid in USD.

• Opportunities for long-term growth within a mission-focused organization.

• Fully remote work arrangement.