Customer Service – Sports Streaming Platform

This is a fully remote position, open to applicants in Egypt.

📋 Description

• Deliver outstanding customer service while serving as a brand ambassador for our clientele.

• Assist with all facets of the customer's digital sports platforms.

• Craft top-tier experiences for fans reaching out to customer support.

• Exhibit patience and acknowledge customer concerns and challenges.

• Guide fans in streaming games, setting up fantasy accounts, and achieving other objectives.

• Engage in sports discussions with customers while providing assistance.

• Utilize available technology tools and resources to address fan inquiries.

• Cultivate and uphold a comprehensive understanding of the client's products and services.

⛳️ Requirements

• High school diploma or GED is required.

• Capability to type at least 30 words per minute.

• A minimum of 1 year of experience in customer service.

• Exceptional English communication skills, both verbal and written.

• Strong analytical thinking and problem-solving abilities.

• Proficient in navigating and interacting with websites and digital platforms.

• Deep knowledge of and enthusiasm for sports.

• Ability to multitask, prioritize, and manage time effectively in a dynamic remote environment.

• Proficient in Microsoft Office applications.

• A quiet, distraction-free, and secure workspace at home.

• Reliable internet connection with upload speeds of 2 Mbps and download speeds of 10 Mbps.

• A hard-wired internet connection that can support call quality and response times.

• Must be authorized to work in Canada.

• Wireless and/or satellite internet providers are incompatible with our systems.

🏝️ Benefits

• Competitive hourly wage.

• Comprehensive paid training.

• Paid time off (PTO).

• Global Flexible Vacation Policy.

• Additional pay incentives available.

• Monthly rewards and recognition programs.

• Medical, dental, and vision benefits.

• Opportunities for career advancement.

• Employee discounts.

• Employee Assistance Program (EAP) and Health and Wellness programs.

• Dedicated personal trainer for Sutherland employees.

• Equipment provided by the employer.